Privacy Policy

CR SalesDistributions is committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website.

For the purposes of UK data protection laws, CR SalesDistributions (“we”, “our”, or “us”) acts as the data controller for personal information collected through our website www.CRSalesDistributions.co.uk.

Information We Collect

We may collect personal information that you provide directly to us, as well as certain data that is gathered automatically when you use our website.

Information you provide directly may include your name, email address, phone number, billing and delivery details, account information, order and payment details, and any information you submit through forms, enquiries, surveys, or communications with our team.

We may also automatically collect certain technical information when you visit our website. This may include your IP address, browser type, device information, operating system, pages viewed, time spent on pages, and how you interact with our website or emails. This information is collected using cookies and similar technologies.

How We Use Your Information

Your personal information is used only where necessary and permitted by law. We may use your data to process orders, manage customer accounts, respond to enquiries, provide customer support, and communicate with you about your purchases.

We may also use your information to improve our website and services, personalise your browsing experience, analyse website performance, prevent fraudulent activities, send reminders for incomplete purchases, and comply with legal or regulatory requirements.

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • The performance of a contract with you
  • Your consent
  • Our legitimate business interests
  • Compliance with legal obligations

Where processing is based on consent, you have the right to withdraw your consent at any time.

Marketing Communications

Where permitted by law, CR SalesDistributions may send marketing communications through email, telephone, SMS, or post. These communications may include information about products, promotions, and updates about our services.

You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

Please note that even if you unsubscribe from marketing messages, we may still send important service-related communications such as order confirmations or account updates.

Sharing Your Information

We only share personal information with trusted third parties when necessary to operate our business and provide our services. These may include payment processors, delivery partners, website hosting providers, IT service providers, marketing platforms, professional advisers, and fraud prevention services.

We may also share personal data where required by law or when requested by regulatory authorities, courts, or law enforcement agencies.

CR SalesDistributions does not sell, rent, or trade personal information to third parties.

International Data Transfers and Retention

Some of our service providers may process data outside the United Kingdom. Where this happens, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection regulations.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including meeting legal, accounting, or regulatory requirements.

Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, misuse, loss, or disclosure. These measures include secure servers, encryption where appropriate, and restricted access to sensitive information.

All payment transactions are processed through secure payment systems. While we take reasonable steps to protect your data, no online transmission method can be guaranteed to be completely secure.

Children’s Privacy

Our website is intended for use by individuals aged 18 or older. We do not knowingly collect or process personal data relating to children.

Cookies

Our website uses cookies and similar technologies to ensure proper functionality, analyse visitor behaviour, improve website performance, and deliver relevant content where permitted.

You can control or disable cookies through your browser settings or any cookie preference tools available on our website. Cookies do not store sensitive information such as payment card details or passwords.

Your Rights

Under UK data protection laws, you have several rights regarding your personal data. These include the right to access your data, request corrections, request deletion in certain circumstances, restrict or object to processing, request data portability, and withdraw consent where applicable.

If you would like to exercise any of these rights or have questions regarding this Privacy Policy, please contact us.